by Center for Mentoring Excellence | May 16, 2017 | Facilitating Learning, Goal Setting Conversation, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Mentoring Training, Supporting Mentors and Mentees
Listening is an essential mentoring skill and, once again, it topped our Wheelhouse Mentoring Survey list as the number one attribute of a good mentor.
Thanks to the responses of our readers (like you!) we also collected the following additional characteristics of good listeners:
- Uses active listening.
- Provides a safe environment for a mentee to share and take risks.
- Demonstrates empathy.
- Picks up on all the subtle (or not so subtle) clues to tailor appropriate responses.
- Is nonjudgmental and has unconditional positive regard for their mentee.
- Keeps an open mind.
- Is truly, authentically interested in the development of their mentee.
- Encourages mentees to come up with solutions themselves by asking probing questions.
- Stays focused on their mentee.
- Possesses the humility to accept that they don’t know all the best ways of doing things.
- Remains fully present in the conversation.
- Listens and learns; doesn’t just share their expertise.
Here’s an example of how listening should work in a mentoring relationship, and why it’s so important:
Kasi wanted someone to listen and understand her concerns and challenges. Jonah, her mentor, got it and got her.
Kasi: “I feel like I’m stuck. I don’t see where I can go and grow in this organization. Maybe I need to go back to school and get an MBA.”
Jonah: “Feeling stuck is no fun. I think everyone feels that way at one time or another in their career. I know I’ve been there. I found, both for me and many others who have shared those feelings, it isn’t always the long range career path. Sometimes it is a short term lull — like what you are doing now doesn’t interest you anymore. Does that make sense?”
Kasi: “Yes it does, I don’t feel like I am working on interesting projects anymore. All the new projects seem to be going to others. I feel like I am being left behind.”
Jonah: “That, I know, is not a good feeling. When you see others get what appears to be the latest and greatest project, it can easily make you second guess yourself. I just want to remind you of what you told me before in our earlier conversations. And that is your supervisor values your work, and you are well-respected. So I don’t believe it has to do with your contribution. Have you talked to your supervisor about these feelings of yours and about a new assignment?”
Kasi: “I haven’t. I guess I had hoped I would be the natural go-to person when something new came up.”
Jonah: “Well, I am sure that might have been your hope, but I can tell you, as a supervisor, that, number one, I am not a mind reader. I don’t always know that someone wants a new assignment, and two, I do tend to rely on people like you who are responsible and can get the job done. I give them free reign to do their work and appreciate that I don’t have to watch over them. I guess this is a reminder for me, too. Not to take their contribution for granted.”
Kasi: “So you think I need to be speaking up more about what I need, not just put my head down and get the job done?”
Jonah: “I do. Let’s give it a try.”
Seems pretty straightforward, right? As you can see, Jonah is a mentor who listens. He refers back to previous conversations, showing he’s invested in Kasi. He also acknowledges what she’s feeling, listens to the words she’s using, and digs deeper into why she’s feeling the way she does.
What’s great about this example, too? It showcases several other top qualities listed in our survey — empathy, focus, nonjudgmental, etc. A truly great mentor combines these top qualities into an unforgettable experience for their mentees!
Key Takeaway: How well are you listening? Use the top 12 qualities in this post to help you benchmark your listening skills.
by Center for Mentoring Excellence | May 8, 2017 | Facilitating Learning, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees
Taking the time to work on a mentoring relationship is not always easy. But these relationships are truly the heart of any successful mentoring endeavor. In fact, it’s often a prerequisite for success. Mentors and mentees who discuss their relationship expectations end up experiencing exponentially more success than those who don’t.
One mentee, an associate at a large law firm, lamented that the relationship wasn’t working because her mentor focused only on the path to partnership. The mentee told us, “That’s not appealing to me. It’s like preparing for a pie-eating contest where the prize is more pie.” That mentoring pair was ultimately unsuccessful because they didn’t take the time to learn how each other tick.
Here are some questions to ask your mentoring partner that will set a strong foundation for the relationship:
- What motivates you in your career?
- How do you learn best? Do you need time to process alone, or do you process best by “thinking aloud”?
- What are your pet peeves?
- Do you like to read? Are you open to article and/or book suggestions? Would that be welcome or feel burdensome?
- Have you had a mentor/mentee in the past? What worked in that relationship? What did not work?
Missed Tip #1? Find it here. And make sure to come back next month for Tip #3!
by Center for Mentoring Excellence | Apr 5, 2017 | Facilitating Learning, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees
Trust is everything when starting out in a new mentoring relationship — and even when you’re nurturing an existing one! While it’s tempting to dive in and drill down quickly to talk about needs and goals at the first meeting, try to avoid this. Instead, focus first on establishing an open and authentic relationship. It takes time and attention, but in the long run, it’s well worth it. You will have established a deeper, more meaningful, trusting relationship. Here are some things to keep in mind:
- Get to know your mentee, and let your mentee get to know you. To jump start the process, come prepared with a list of questions. What is it you want to know about your mentee as a person? What do you want to know about your mentee’s work context?
- Your mentee needs to relate to you, too. Mentees are more forthcoming when a mentor shares their personal success stories, as well as their struggles. If you’re open and authentic, it invites your mentee to be, too.
Check back soon for “Your Mentoring Year” Tip #2!
by Center for Mentoring Excellence | Aug 11, 2016 | Facilitating Learning, Goal Setting Conversation, Growth and Development, Making Mentoring Work For You, Mentoring Questions, Mentoring Relationships
One of the biggest parts of mentoring? Asking questions! But when should you ask questions? And when the time is right, what should you ask? Here’s a handy list of questions you should be asking your mentee over the course of your mentoring relationship:
For starting the mentoring relationship:
- How do we make this process work for you?
- What are your expectations?
- What would you recommend we do to make this work?
- What are you willing to commit to?
For goal setting:
- What is the most important thing you want to achieve?
- What can I do to help you with your leadership development?
- What is your strongest attribute?
- Where do you see your challenges?
- What would help raise your confidence level?
For pushing and challenging your mentee:
- Is this goal worthy of our time and effort together?
- What might be a challenging project for you to undertake?
- What would it be like to step out of your comfort zone?
- How is this goal going to contribute to your development?
- Did you think you are putting in sufficient effort to accomplish results?
- Why do you think there is only one solution? What else might you try?
- If you were grading your results, what grade would you give yourself?
For goal achievement:
- Did you get the results you hoped for?
- How would you approach this situation?
- Where else can you apply that?
- What is your team looking for from you?
- Is your supervisor seeing a difference?
- How else might you tackle that?
For checking in and feedback:
- What value has this provided for you thus far?
- What can we do differently to improve this relationship?
- Are we on the right path?
- What feedback have you received?
- How do you know you are making an impact?
- How can we make this work for both of us?
- How do you think you are doing?
- Are you satisfied with your results?
- Are you putting in the effort you feel you should?
- You’re quiet … what are you thinking?
- Whose feedback would be a benefit to you?
Ready to get started? Let us know how these questions help improve your mentoring relationships.
(Photo via Flickr CC: Colin_K)
by Center for Mentoring Excellence | Apr 14, 2016 | Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships
Chemistry. Compatibility. While these traits are crucial to a successful mentoring relationship, there’s so much more involved, most importantly — you. What do you want to learn? Who do you want to learn it from? Recruiting a mentor can seem like a daunting task, but being thorough and prepared when making the ask leads to success.
How to Prepare
Have a conversation with yourself:
- Identify what it is you need to learn.
- Think about what you need from a mentor.
- Consider how much time you can contribute to a mentoring relationship. Look yourself in the mirror and honestly consider if you have the time, willingness and commitment to mentoring.
- Think about your prior mentoring experiences and how you can actively contribute to the success of your relationship.
Ask yourself some important questions:
- Am I sincerely interested in learning?
- Am I willing to commit time to developing and maintaining a mentoring relationship?
- Am I willing to be open and honest with myself and another person?
- Can I participate without aversely affecting my other responsibilities?
Making the Ask
You can do all the preparation in the world, but if you aren’t able to communicate your needs and ask a potential mentor for their time and energy in an inviting and honest way, you may lose out on a great mentoring opportunity.
Make sure to clearly communicate:
- What you want to learn.
- Why you want to learn it.
- Why you think this person is a good match for you.
- What you need from the relationship.
- What you are willing to contribute.
Make sure to present yourself as:
- Competent
- Committed
- Compatible
- Conscientious
- Ready to Learn
- Accountable
With the right preparation, the right communication and the right presentation, you’ll be able to set yourself up for success when asking a potential mentor for their help.
How have you sought out mentors? What worked and didn’t work for you?
by Center for Mentoring Excellence | Jun 28, 2013 | Mentoring Questions
Q: How important is it to reward mentors?
A: It depends on the culture in your organization. Some organizations reward everything. Some do not. Appreciation and recognition go a long way and are often sufficient.
Some institutions of higher education for example offer their mentors release time for mentoring or count mentoring time as committee service time. In professional service firms, a special code is sometimes developed for mentoring so that it is not docked from hours.
Q: What are the right incentives for the mentors to spend more time with mentees?
A: Each organization needs to create its own compelling business case for mentoring that speaks to those engaged in mentoring in significant and meaningful ways. We call it the WIIFM (what’s in it for me). Your WIFFM should speak to the organization benefits, individual benefits in a language that is meaningful to them.
Q: How long should a mentoring relationship last (e.g., 1 year, 6 month, etc.)?
It depends on the goals of the program and/or the nature of the learning goal. There is no “should” standard but most last from 9 months to 18 months. Some last two years and encourage mentoring closure conversations at the end of each year.
Q: Is there a risk in never closing a mentoring relationship, if it is okay with both parties?
A: Without a closure conversation, you lose out on a powerful opportunity to reflect and leverage your learning, and plan your next development step with someone who really knows and gets you.
Q: What is the recommended regular meeting /contact frequency?
A: The rule of thumb is to meet regularly and consistently, whether it is weekly, bi-weekly or monthly. Having a pre-established meeting date on the calendar helps ensure mutual accountability for making sure that meetings take place or are rescheduled.
Q: If your mentor appears always busy and harassed, how do you handle this as a mentee?
A: You might be making assumptions, so check them out! What you see is not always what you get. Engaging in a frank and honest conversation is a start, i.e., “I’m concerned….” “Is this working for you?” Checking in and checking things out once you have established a relationship will help you stay on track.
Q: How do you evaluate the impact of mentoring programs?
A: Carefully! Set goals for each of your mentoring programs and identify success factors. You will want to use qualitative, quantitative and baseline data to measure your success. See Creating a Mentoring Culture in which Lois Zachary discusses the issue of evaluation and measurement in depth.
