Schedule an appointment

Is Anyone Else Alarmed by the Decline of Civility?

by | Mar 7, 2025 | Advice for Leaders, Facilitating Learning, Goal Setting Conversation, Growth and Development, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees

Civility is disappearing. Public meetings turn into shouting matches. Social media feeds overflow with personal attacks. Customers berate service workers. Even in workplaces, people talk past each other instead of to each other.

And it’s not just about rudeness. It’s how quickly conversations escalate, how little space there is for listening, and how disagreement turns into hostility. Civility isn’t about being well-behaved or avoiding conflict. It’s about how we engage—even when challenging norms or shaking things up.

Real change has never come from people simply being “nice.” It has come from people speaking up and staying in relationship with one another. Civility allows us to break barriers without breaking connections.

Civility Creates Community and Strengthens Peer Networks

When incivility takes over, people disengage, avoid tough conversations, or retreat into echo chambers. Over time, this fuels loneliness and isolation.

On the other hand, civility builds strong teams, workplaces, and neighborhoods. It makes people feel heard, valued, and more willing to participate.

Peer networks—professional, academic, or social—depend on civility. A thriving workplace or grassroots movement requires an atmosphere where people feel safe to share ideas. Civility paves the way for individuals to connect and form a true community.

Civility and Diplomacy: Learning From One Another

Civility and diplomacy go hand in hand. Diplomacy isn’t just for world leaders—it’s a skill we all use in daily life. Whether negotiating at work, leading diverse teams, or collaborating across cultures, diplomacy requires listening, thoughtful communication, and relationship-building—all hallmarks of civility.

Diplomacy isn’t about avoiding conflict; it’s about navigating it productively. The best diplomats don’t just argue their points—they learn from others. Civility enables that kind of meaningful dialogue.
When civility is abandoned—whether in politics, business, or everyday interactions—trust erodes, relationships break down, and opportunities for cooperation are lost.

Where Civility Has Gone Off the Rails

We see examples of incivility daily:

  • Breakdowns in Diplomacy: Dismissiveness and hostility in high-stakes negotiations weaken global cooperation and stall progress.
  • Social Media’s Callout Culture: What was meant to connect us often turns into a space where a single misstep—sometimes even a misunderstood comment—leads to public backlash.
  • Toxic Workplace Cultures: When people don’t feel respected, collaboration and innovation suffer, and disengagement rises.

Where Civility Has Made a Difference

Despite the challenges, civility still drives meaningful change. It is evident in processes like Open Space Technology (OST) and Restorative Justice (RJ), which create environments where people can engage in honest, respectful dialogue and tackle big issues through a shared sense of ownership and problem-solving. It also shows up in these contexts:

  • Programs That Foster Dialogue Across Divides: Organizations like Tomorrow’s Women, which brings together young Israeli and Palestinian women, and The Sustained Dialogue Institute, which fosters conversations in divided communities, show that structured, civil dialogue can bridge deep divides.
  • Cross-Industry Collaboration in Business: Successful multinational companies prioritize civility-driven negotiation, strengthening partnerships and decision-making.
  • Diplomatic Success: The Colombia Peace Agreement – In 2016, the Colombian government and FARC rebels ended five decades of conflict through civil negotiations, trust-building, and diplomacy. Instead of relying on force, leaders engaged in dialogue, proving that even deep divisions can be healed through civility.

Civility Starts with Small Choices

We can draw on these successes and make a difference in our workplaces and our relationships.

Civility isn’t about avoiding hard conversations. It’s about ensuring they remain productive. And while large-scale change matters, the real shift starts at the micro level—in everyday conversations, workplaces, and interactions.

So before sending that dismissive email, interrupting a colleague, or shutting down a different perspective, let’s take a beat. A single moment of civility—a pause, a question, an act of listening—can change the tone of a conversation and create space for connection.

Civility isn’t about pretending we all agree—it’s about ensuring we don’t lose each other in the process.

Where have you seen civility make a difference in your workplace, team, or community? 

Civility

The Quality of Your Questions

by | May 30, 2024 | Advice for Leaders, Facilitating Learning, Goal Setting Conversation, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees

The best mentor-mentee relationships thrive on curiosity and powerful questions. Mentors should resist the urge to “fix” problems and avoid prescribing specific actions. Mentees should focus less on being who they think their mentor wants and more on approaching interactions with a willingness to learn, grow, and discover how to think.

I am always seeking great questions to facilitate these interactions. Recently, I discovered three excellent questions while listening to the audiobook Clear Thinking* by Shane Parrish. Parrish suggests that when seeking advice, your goal should be to understand how the other person thinks, not just what they think. Although his book is not specifically about mentoring, the questions he proposes can be highly beneficial for both mentees and mentors.

Questions Mentees can ask their Mentors
Mentees might ask….

1. What variables would you consider if you were in my shoes?
How do these variables relate to one another?

2. What do you know about this problem that I don’t?
What can you see based on your experience that someone without it cannot?
What do you know that most people don’t?

3. What would your process be for making this decision if you were in my shoes?

Questions Mentors can ask their Mentees
These questions are also valuable for mentors. Instead of offering solutions or suggestions, mentors can prompt their mentees to reflect by asking:

1. What variables in this decision are important to you?
Who else or what else does this decision impact?

2. What are you most worried about in making this decision?
What possibility excites you the most?

3. What have you tried so far?
What do you think is the best process for this decision?

These questions encourage reflection and empower mentees to solve both the current problem they are facing and future problems. They also enable mentees to develop authentic solutions that fit their unique needs, values, and learning styles.

What questions have you used to encourage clear thinking in your mentoring relationships?

*Clear Thinking by Shane Parrish: (Farnam Street, 2023, ISBN: 0593086112)

The quality of your questions

Ikigai and Moai Principles Offer a Transformative Mentoring Approach

by | Jan 19, 2024 | Advice for Leaders, Facilitating Learning, Group Mentoring, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Relationships

Written by: Angela McGuire | January 2024

Over the past year I have had the privilege of participating in the genesis of a Blues Zones city in the southeastern region of the United States. Blue Zones employs evidence-based solutions to help people live better and longer by making healthier choices easier where people live, work, learn, and play (www.BlueZones.com). Ikigai and Moai are two of the tenets intertwined in the Blue Zones model for living a healthier life.  Though these concepts aren’t specific to mentoring, exploring their relevance to mentoring relationships unveils a unique synergy that fosters personal growth and connection.

Ikigai, often described as the intersection of what you love, what you are good at, what the world needs, and what you can be paid for, serves as a compass for individuals seeking purpose. When applied to mentoring, it becomes a guiding principle for both mentors and mentees, encouraging them to align their passions, skills, and contributions within the mentoring dynamic. Mentors, driven by their Ikigai, can provide more meaningful guidance. By identifying their own purpose and values, mentors can inspire and be a guide to their mentees as they explore their own unique intersections. This alignment facilitates a deeper connection and a more authentic mentoring experience. For mentees, understanding their Ikigai helps them set clear goals and expectations. It empowers them to actively seek mentors whose experiences and values resonate with their own Ikigai. This intentional approach contributes to a mentoring relationship that goes beyond skill development, nurturing personal and professional fulfillment.

Moai is a Japanese term for social support groups which emphasizes the importance of community and shared experiences. In mentoring relationships, Moai principles encourage the formation of supportive networks around the mentor-mentee relationship. This collective support system amplifies the impact of mentoring, providing diverse perspectives and shared wisdom. The research of mentoring scholars like Kathy Kram and Belle Rose Ragins shows the power of developmental networks such as these on mentee growth. Kram and Ragins (2007) encourage those in mentoring relationships to not only take part in developmental networks but to strengthen their value through mutual learning and fostering more connections. Mentors and mentees can engage in group discussions, collaborative projects, and shared learning experiences. This not only enriches the mentoring process but also creates a supportive network that extends beyond individual pairings. By intertwining Ikigai and Moai dynamics in mentoring, a collective sense of purpose emerges. Mentoring relationships go beyond individual journeys but also contribute to a broader community with shared values and goals. This interconnectedness enhances the overall impact, creating a ripple effect of positive influence.

In mentoring relationships, the incorporation of Ikigai and Moai principles offers a transformative approach. Mentors and mentees, driven by their unique purpose, find enhanced meaning and fulfillment in their journey together. As the mentoring landscape evolves, embracing these Japanese concepts can pave the way for more purposeful and connected relationships.

Ragins, B. R. and Kram, K. (2007). The Handbook of Mentoring at Work. Sage Publications, Inc.

Top Ten Reasons to Buy The Mentor’s Guide, Third Edition

Top Ten Reasons to Buy The Mentor’s Guide, Third Edition

by | May 8, 2022 | Advice for Leaders, Facilitating Learning, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees, Uncategorized

Major Changes to the 3rd Edition

Major Changes to the Third Edition

Since the first edition appeared in 2000, interest in and knowledge about adult learning and development has grown exponentially. We now recognize that adult learning is more than a cognitive process; it is a multidimensional phenomenon. The uniqueness of the adult learner has been accentuated over the last decade as we continue to learn about more the complexities of the brain, multiple types of intelligence, and our emotional selves. All of this has meant fundamental changes for mentoring, and for this guide. Among the major changes:

  1. A full two chapters are now devoted to the importance of context and connecting in mentoring, including an exploration of the context of difference and the context of how people come together to connect with one another in the relationship.
  2. Conversation between mentors and mentees are drawn from actual mentoring experiences in a variety of situations, including business, government, nonprofit, and higher education, and reflect the diversity of the global workplace.
  3. There is more discussion and emphasis on mentoring relationships embedded in  context including a consideration of the context of other differences—sexual orientation, gender, and race—in the mentoring relationship, with many examples 
  4. The chapter on the context of connection has been expanded to include physical, virtual, and personal context, with special attention to how virtual mentoring connections  offer new ways to create and enhance positive mentoring relationships.
  5. The section on mentoring matches addresses seeking, selecting and evaluating a potential mentoring relationship.
  6. Additional examples have been included along with an enhanced mentor skills list and updated approaches for starting your mentoring relationship.
  7. The goal setting process has been expanded from SMART goals to SMARTer goals, adding to the specificity and measurability of the process.
  8. There is an enhanced conversation guide to help mentors evaluate mentee learning goals, full consideration of emotional triggers that impact mentoring and guidance for co-creating your mentoring partnership 
  9.  Includes more emphasis on trust, including the dynamics of self-trust and interpersonal trust
  10.  Includes updated and enhanced content on feedback including how to get back on track when stumbling blocks get in the way. Explores the dynamics of the feedback process with many more examples and a feedback checklist for mentors.
Pre-Order Your Copy
Learn together, but don’t get stuck on the escalator

Learn together, but don’t get stuck on the escalator

by | Aug 12, 2021 | Growth and Development

One way to harness the power of mentoring is for mentor and mentee to study something together. I employ this practice in one of my current mentoring relationships. My mentee and I choose a topic and find a book or article related to the topic to read between our monthly sessions It’s been an excellent way for both of us to learn and to guide our discussions.   

 Here are some tips to make this work for you:

Agree on the mechanics.

Decide who will choose the reading and how much of it you will discuss at the next meeting.

Keep it relevant.

Make sure that the topic is related to the mentee’s goals. In mentoring, learning is always for the sake of development, and it should be tailored to the mentee’s learning objectives. 

Right-size the homework.

Nothing kills follow-through like being overwhelmed. If you choose a book, break it into chapters and agree to read a few chapters, The idea is to generate enthusiasm for learning together, not to slog through the material.

Come prepared to discuss.

Remember that this reading is just for enlightenment; it is an opportunity to learn together. Mentors, resist the temptation to teach or lecture. Plan on discussing what you learned and how you think this might relate to your mentoring objectives.

Create an implementation plan.

I used to live in Washington, DC, where there are crazy long escalators that go down to the metro stations. There are times I would feel like the ride on the escalator was as long as the rest of my commute. Some people hate those escalators, and even have nightmares about getting stuck on one and never making it home! Like many fears, there is no explaining this one. Even if the escalator abruptly broke down, you wouldn’t be stuck on it. You could always walk up-or down the escalator to get to your next destination. 

The reliance on reading to create change is a little like waiting for someone to fix the escalator. At some point, you may have to use the skills you have to get the results you want. Knowledge will only get you so far. After you discuss your learning, create an action plan to bring that learning to life.