by Lisa Z. Fain | May 8, 2022 | Advice for Leaders, Facilitating Learning, Growth and Development, Making Mentoring Work For You, Mentoring Communication, Mentoring Questions, Mentoring Relationships, Supporting Mentors and Mentees, Uncategorized
Major Changes to the 3rd Edition
Major Changes to the Third Edition
Since the first edition appeared in 2000, interest in and knowledge about adult learning and development has grown exponentially. We now recognize that adult learning is more than a cognitive process; it is a multidimensional phenomenon. The uniqueness of the adult learner has been accentuated over the last decade as we continue to learn about more the complexities of the brain, multiple types of intelligence, and our emotional selves. All of this has meant fundamental changes for mentoring, and for this guide. Among the major changes:
- A full two chapters are now devoted to the importance of context and connecting in mentoring, including an exploration of the context of difference and the context of how people come together to connect with one another in the relationship.
- Conversation between mentors and mentees are drawn from actual mentoring experiences in a variety of situations, including business, government, nonprofit, and higher education, and reflect the diversity of the global workplace.
- There is more discussion and emphasis on mentoring relationships embedded in context including a consideration of the context of other differences—sexual orientation, gender, and race—in the mentoring relationship, with many examples
- The chapter on the context of connection has been expanded to include physical, virtual, and personal context, with special attention to how virtual mentoring connections offer new ways to create and enhance positive mentoring relationships.
- The section on mentoring matches addresses seeking, selecting and evaluating a potential mentoring relationship.
- Additional examples have been included along with an enhanced mentor skills list and updated approaches for starting your mentoring relationship.
- The goal setting process has been expanded from SMART goals to SMARTer goals, adding to the specificity and measurability of the process.
- There is an enhanced conversation guide to help mentors evaluate mentee learning goals, full consideration of emotional triggers that impact mentoring and guidance for co-creating your mentoring partnership
- Includes more emphasis on trust, including the dynamics of self-trust and interpersonal trust
- Includes updated and enhanced content on feedback including how to get back on track when stumbling blocks get in the way. Explores the dynamics of the feedback process with many more examples and a feedback checklist for mentors.
by Center for Mentoring Excellence | Dec 19, 2017 | Growth and Development, Mentoring Relationships, Mentoring Training, News and Updates, Supporting Mentors and Mentees
Leadership Development Services’ Vice President assumes key leadership role starting January 2018.
Phoenix, AZ; Seattle, WA — December 19, 2017

Lisa Z. Fain, Leadership Development Services Vice President and new CEO of the Center for Mentoring Excellence
The Center for Mentoring Excellence, a division of Leadership Development Services LLC, is proud to announce that Lisa Z. Fain will become its Chief Executive Officer effective January 1, 2018. She will lead its practice of creating learning, growth, community, and inclusion for organizations and leaders seeking to achieve business results through mentoring excellence.
According to Dr. Lois Zachary, the current Chief Executive Officer:
“We are thrilled to have Lisa leading the Center for Mentoring Excellence. She is highly regarded for her combination of knowledge, expertise, humor, and no-nonsense practical approach to enhancing mentoring performance. Her passion for diversity and inclusion work has enabled her to assist mentors and mentees to understand, bridge, and leverage their differences to achieve better business results.”
Ms. Fain has conducted mentoring training programs in corporate, government, and educational institutions. A skilled facilitator and experienced coach, she offers clients solutions that come from her diverse experience and utilize her ability to listen and understand clients’ needs. She gives practical, actionable guidance to help organizations maximize the return on their investments in mentoring. Speaking about the transition, Lisa Fain said:
“I am very excited and honored to lead the Center for Mentoring Excellence. I look forward to continuing Dr. Zachary’s work to bring the very best in mentoring practices to organizations committed to their employees’ development and growth. Dr. Zachary will continue her association with Leadership Development Services and the Center, and we plan to offer new services from time to time, such as Mentoring Excellence Masterminds, which provides monthly online support for mentors, mentees, and program administrators to achieve sustained accountability and excellence.”

Lisa Z. Fain and Dr. Lois J. Zachary
Since October 2015, Fain has been Leadership Development Services’ Vice President and lead in Diversity Strategy and Cultural Competency, as well as CEO and Founder of Vista Coaching. Prior to those roles, Fain served as Senior Director of Diversity and Inclusion at Outerwall, Inc. (the parent company to automated retail giants Redbox and Coinstar). Lisa spearheaded the development and implementation of its diversity initiative, including launching the company’s first mentoring program for its Women’s Business Resource Group. Prior to that position, she worked as Outerwall’s in-house counsel, where she coached leaders and partnered with Human Resources to establish fair and effective policies and practices to sustain the organization as it grew in size, revenue, and renown.
Previously, Lisa practiced law with the Chicago office of a major multinational law firm and counseled employers on creating inclusive policies and practices. In addition, she served as a Master Trainer, training thousands of employees at a variety of companies on how to create a better workplace. Certified as a mediator through Chicago’s Center for Conflict Resolution, Lisa applied her counseling skills to help clients understand and prevent conflict.
Lisa holds a B.S. in Social Policy from Northwestern University and a JD degree from its School of Law. She is also a certified Life Coach, with certification from the International Coach Academy.
About the Center for Mentoring Excellence®
Center for Mentoring Excellence is a rapidly growing consulting, training, and coaching firm that offers training, consultation, and coaching to promote, elevate, and enhance the practice of mentoring excellence. Based on the work of its founder, author Dr. Lois Zachary, and its talented mentoring experts, the Center is able to provide customized solutions and services to its clients.
Its latest program, Mentoring Excellence Masterminds™, offers ongoing and just-in-time support to maximize the effectiveness and ROI of mentoring.
For more information about the Center for Mentoring Excellence and its unique mentoring services, visit www.centerformentoring.com.
