Is Anyone Else Alarmed by the Decline of Civility?

Civility is disappearing. Public meetings turn into shouting matches. Social media feeds overflow with personal attacks. Customers berate service workers. Even in workplaces, people talk past each other instead of to each other.

And it’s not just about rudeness. It’s how quickly conversations escalate, how little space there is for listening, and how disagreement turns into hostility. Civility isn’t about being well-behaved or avoiding conflict. It’s about how we engage—even when challenging norms or shaking things up.

Real change has never come from people simply being “nice.” It has come from people speaking up and staying in relationship with one another. Civility allows us to break barriers without breaking connections.

Civility Creates Community and Strengthens Peer Networks

When incivility takes over, people disengage, avoid tough conversations, or retreat into echo chambers. Over time, this fuels loneliness and isolation.

On the other hand, civility builds strong teams, workplaces, and neighborhoods. It makes people feel heard, valued, and more willing to participate.

Peer networks—professional, academic, or social—depend on civility. A thriving workplace or grassroots movement requires an atmosphere where people feel safe to share ideas. Civility paves the way for individuals to connect and form a true community.

Civility and Diplomacy: Learning From One Another

Civility and diplomacy go hand in hand. Diplomacy isn’t just for world leaders—it’s a skill we all use in daily life. Whether negotiating at work, leading diverse teams, or collaborating across cultures, diplomacy requires listening, thoughtful communication, and relationship-building—all hallmarks of civility.

Diplomacy isn’t about avoiding conflict; it’s about navigating it productively. The best diplomats don’t just argue their points—they learn from others. Civility enables that kind of meaningful dialogue.
When civility is abandoned—whether in politics, business, or everyday interactions—trust erodes, relationships break down, and opportunities for cooperation are lost.

Where Civility Has Gone Off the Rails

We see examples of incivility daily:

  • Breakdowns in Diplomacy: Dismissiveness and hostility in high-stakes negotiations weaken global cooperation and stall progress.
  • Social Media’s Callout Culture: What was meant to connect us often turns into a space where a single misstep—sometimes even a misunderstood comment—leads to public backlash.
  • Toxic Workplace Cultures: When people don’t feel respected, collaboration and innovation suffer, and disengagement rises.

Where Civility Has Made a Difference

Despite the challenges, civility still drives meaningful change. It is evident in processes like Open Space Technology (OST) and Restorative Justice (RJ), which create environments where people can engage in honest, respectful dialogue and tackle big issues through a shared sense of ownership and problem-solving. It also shows up in these contexts:

  • Programs That Foster Dialogue Across Divides: Organizations like Tomorrow’s Women, which brings together young Israeli and Palestinian women, and The Sustained Dialogue Institute, which fosters conversations in divided communities, show that structured, civil dialogue can bridge deep divides.
  • Cross-Industry Collaboration in Business: Successful multinational companies prioritize civility-driven negotiation, strengthening partnerships and decision-making.
  • Diplomatic Success: The Colombia Peace Agreement – In 2016, the Colombian government and FARC rebels ended five decades of conflict through civil negotiations, trust-building, and diplomacy. Instead of relying on force, leaders engaged in dialogue, proving that even deep divisions can be healed through civility.

Civility Starts with Small Choices

We can draw on these successes and make a difference in our workplaces and our relationships.

Civility isn’t about avoiding hard conversations. It’s about ensuring they remain productive. And while large-scale change matters, the real shift starts at the micro level—in everyday conversations, workplaces, and interactions.

So before sending that dismissive email, interrupting a colleague, or shutting down a different perspective, let’s take a beat. A single moment of civility—a pause, a question, an act of listening—can change the tone of a conversation and create space for connection.

Civility isn’t about pretending we all agree—it’s about ensuring we don’t lose each other in the process.

Where have you seen civility make a difference in your workplace, team, or community? 

Civility

The Quality of Your Questions

The best mentor-mentee relationships thrive on curiosity and powerful questions. Mentors should resist the urge to “fix” problems and avoid prescribing specific actions. Mentees should focus less on being who they think their mentor wants and more on approaching interactions with a willingness to learn, grow, and discover how to think.

I am always seeking great questions to facilitate these interactions. Recently, I discovered three excellent questions while listening to the audiobook Clear Thinking* by Shane Parrish. Parrish suggests that when seeking advice, your goal should be to understand how the other person thinks, not just what they think. Although his book is not specifically about mentoring, the questions he proposes can be highly beneficial for both mentees and mentors.

Questions Mentees can ask their Mentors
Mentees might ask….

1. What variables would you consider if you were in my shoes?
How do these variables relate to one another?

2. What do you know about this problem that I don’t?
What can you see based on your experience that someone without it cannot?
What do you know that most people don’t?

3. What would your process be for making this decision if you were in my shoes?

Questions Mentors can ask their Mentees
These questions are also valuable for mentors. Instead of offering solutions or suggestions, mentors can prompt their mentees to reflect by asking:

1. What variables in this decision are important to you?
Who else or what else does this decision impact?

2. What are you most worried about in making this decision?
What possibility excites you the most?

3. What have you tried so far?
What do you think is the best process for this decision?

These questions encourage reflection and empower mentees to solve both the current problem they are facing and future problems. They also enable mentees to develop authentic solutions that fit their unique needs, values, and learning styles.

What questions have you used to encourage clear thinking in your mentoring relationships?

*Clear Thinking by Shane Parrish: (Farnam Street, 2023, ISBN: 0593086112)

The quality of your questions

Ikigai and Moai Principles Offer a Transformative Mentoring Approach

Written by: Angela McGuire | January 2024

Over the past year I have had the privilege of participating in the genesis of a Blues Zones city in the southeastern region of the United States. Blue Zones employs evidence-based solutions to help people live better and longer by making healthier choices easier where people live, work, learn, and play (www.BlueZones.com). Ikigai and Moai are two of the tenets intertwined in the Blue Zones model for living a healthier life.  Though these concepts aren’t specific to mentoring, exploring their relevance to mentoring relationships unveils a unique synergy that fosters personal growth and connection.

Ikigai, often described as the intersection of what you love, what you are good at, what the world needs, and what you can be paid for, serves as a compass for individuals seeking purpose. When applied to mentoring, it becomes a guiding principle for both mentors and mentees, encouraging them to align their passions, skills, and contributions within the mentoring dynamic. Mentors, driven by their Ikigai, can provide more meaningful guidance. By identifying their own purpose and values, mentors can inspire and be a guide to their mentees as they explore their own unique intersections. This alignment facilitates a deeper connection and a more authentic mentoring experience. For mentees, understanding their Ikigai helps them set clear goals and expectations. It empowers them to actively seek mentors whose experiences and values resonate with their own Ikigai. This intentional approach contributes to a mentoring relationship that goes beyond skill development, nurturing personal and professional fulfillment.

Moai is a Japanese term for social support groups which emphasizes the importance of community and shared experiences. In mentoring relationships, Moai principles encourage the formation of supportive networks around the mentor-mentee relationship. This collective support system amplifies the impact of mentoring, providing diverse perspectives and shared wisdom. The research of mentoring scholars like Kathy Kram and Belle Rose Ragins shows the power of developmental networks such as these on mentee growth. Kram and Ragins (2007) encourage those in mentoring relationships to not only take part in developmental networks but to strengthen their value through mutual learning and fostering more connections. Mentors and mentees can engage in group discussions, collaborative projects, and shared learning experiences. This not only enriches the mentoring process but also creates a supportive network that extends beyond individual pairings. By intertwining Ikigai and Moai dynamics in mentoring, a collective sense of purpose emerges. Mentoring relationships go beyond individual journeys but also contribute to a broader community with shared values and goals. This interconnectedness enhances the overall impact, creating a ripple effect of positive influence.

In mentoring relationships, the incorporation of Ikigai and Moai principles offers a transformative approach. Mentors and mentees, driven by their unique purpose, find enhanced meaning and fulfillment in their journey together. As the mentoring landscape evolves, embracing these Japanese concepts can pave the way for more purposeful and connected relationships.

Ragins, B. R. and Kram, K. (2007). The Handbook of Mentoring at Work. Sage Publications, Inc.

3 Types of Group Mentoring

3 Types of Group Mentoring

When we think of mentoring relationships, we usually think of one-on-one interactions with a mentor and a mentee. But that doesn’t always have to be the case. In fact, for many organizations, group mentoring has become an equally effective (and often more efficient) way to offer mentoring services to employees. But what is group mentoring and how does it work? Here are three ways to approach group mentoring.

Team mentoring

This one is pretty self-explanatory. A group of mentors, each with their own unique set of skills and mentoring expertise, work with mentees to give them a well-rounded and multi-faceted mentoring environment.

Note: Make sure team mentors are given the necessary tools and training to make their relationships successful.

Peer mentoring

Again, the name says it all. There’s a lot that can be learned from our fellow mentees; allowing mentees to, in turn, mentor their peers is a powerful way to reinforce mentoring practices and instill leadership qualities beyond traditional mentoring settings.

Note: Goal-setting and self-direction are key. It also helps if peer mentors have similar roles, experiences and interests.

Facilitated group mentoring

What if your mentoring journey was influenced by those seeking mentoring services just like you? Chances are, you’d be exposed to new and exciting ways of thinking. That’s the idea behind facilitated group mentoring. While you still work with a traditional mentor figure, your fellow mentees will help set agendas, group goals and influence your experience in ways you wouldn’t have otherwise been able to predict.

Note: Make sure every member of the group has a specific role and responsibility; this ensures people don’t feel left out or unheard. It also helps to limit mentoring groups to eight people or less.

So, what do you think? Is group mentoring for you? Have you tried it in the past? Let us know.

 

Group Mentoring: Who will fill these seats?

 

More and more businesses and organizations are turning to group mentoring to enhance the growth and development of their employees and accelerate organizational learning.
Why is there so much interest in group mentoring?

Group Mentoring. . . .

  • Leverages the experience and expertise in an organization
  • Provides an opportunity to build and strengthen relationships across, down and through the organization
  • Promotes diversity and inclusion
  • Offers mentors and mentees an opportunity to expand knowledge
  • Exposes participants to multiple levels of expertise and organizational knowledge
  • Creates shared understanding and alignment
  • Maximizes time availability of qualified mentors and participants
  • Creates a more efficient and scalable way to promote learning and development
  • Complements and enhances one on one mentoring

Mentoring groups are structured in multiple ways. The possibilities are unlimited, from peer-to-peer, leader-led, virtual, nested configurations, to DIY groups . . . and the list goes on. The reasons you articulate for initiating group mentoring will drive the composition and structure of your mentoring groups.

Who will fill these seats in your organization? In which seat will you be sitting?